Onboarding is a crucial process that involves guiding your new customers through the initial setup, configuration, and training to ensure they can effectively use your product or service. When you successfully win a deal, the company becomes your customer, and all the products won through that deal move to either the onboarding or retention stage. … Onboarding your customers
Retention is an ongoing process that focuses on maintaining a strong relationship with your customers, ensuring their continued satisfaction, and identifying opportunities for growth and expansion. Once a product has been successfully onboarded, it moves to the retention stage. This transition signifies that the initial setup, configuration, and training have been completed, and the customer … Customer retention
Sales to customers is a crucial aspect of any business that focuses on maximizing customer lifetime value (CLV) by selling additional products and services to existing customers. This process involves a dedicated team of sales representatives and demo representatives who work together to identify opportunities and close deals. The sales process for existing customers is … Sales to customers
